Last updated: May 2026
Accessibility Statement
Grays CabLine Limited — Licensed Hackney Carriage, Grays, Thurrock, Essex
1. Our commitment
Grays CabLine Limited is committed to ensuring that our website and services are accessible to everyone, including people with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard, and we continuously work to improve the accessibility of our website and digital services.
2. How accessible this website is
We have taken the following steps to make this website accessible: all images include descriptive alternative text; pages use clear heading structures to aid navigation; colour contrast ratios meet WCAG 2.1 AA requirements; the website is fully navigable by keyboard; font sizes can be adjusted using standard browser zoom controls; forms include clearly labelled fields; links have descriptive text that makes sense out of context; and the site is responsive and usable on mobile and assistive technology devices.
3. Known limitations
While we strive for full accessibility, some older content or third-party embedded tools may not meet all accessibility standards. We are actively working to address these areas. If you encounter any specific barriers, please contact us directly and we will do our best to help.
4. Requesting accessible formats or assistance
If you need information from our website in a different format, or if you require assistance making a booking due to a disability, please contact us: Telephone: 01375 506162 (available 24 hours a day, 7 days a week). Email: bookings@grayscabline.co.uk. We will respond within 2 working days and do our best to accommodate your needs.
5. Physical accessibility
We operate licensed Hackney Carriage vehicles and we are committed to serving all passengers. If you require a wheelchair-accessible vehicle, a vehicle with extra space, or any other assistance for your journey, please let us know at the time of booking. We will make every reasonable effort to meet your requirements.
6. Legal basis
This statement is provided in accordance with the Equality Act 2010, which requires service providers to make reasonable adjustments to ensure that services are accessible to disabled people.
7. Reporting accessibility issues
If you find any content on our website that is not accessible, or if you experience any difficulty using our services, we would like to hear from you. Please contact us at bookings@grayscabline.co.uk or call 01375 506162. We take all accessibility feedback seriously and will work to resolve issues as quickly as possible.
8. Enforcement
If you are not satisfied with our response to an accessibility complaint, you may contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com or by calling 0808 800 0082.
9. Contact us
Grays CabLine Limited, 103a London Road, Grays, Essex, RM17 5YB. Telephone: 01375 506162. Email: bookings@grayscabline.co.uk.